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Privacy Policy for Malaysian Visitors

We built lv3bet to handle your personal data responsibly. This policy explains what information we collect when you open an account, how we use it to verify withdrawals…

Data collectionAccount securityCookie usageWithdrawal verificationContact channels
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lv3bet Privacy Policy for Malaysian Visitors
PRIVACY CONTACTS

Reach Us About Your Data

If you have questions about this privacy policy, want to exercise your data rights, or need help understanding what information we hold, our support team is here.

Live Chat Open the chat widget in the bottom-right corner of any page and type your privacy question. Our agents can confirm what data we store, explain how we use cookies, and guide you through account-closure steps if you want to delete your profile. Chat is the fastest way to get answers about your personal information on lv3bet.
Email Support Send your request to our privacy inbox if you need a formal response, want to submit a data-access request, or prefer written confirmation. Include your registered email and account number so we can verify your identity. We handle data-subject requests, correction appeals, and opt-out instructions through this channel.
FAQ Section Scroll down to the questions below for quick answers about cookie settings, how long we keep your records, and what happens to your data when you close your account. The FAQ covers the privacy topics we hear about most, so you might find the answer without waiting for a reply from support.
DATA PRACTICES

What We Do to Protect Your Privacy

lv3bet operates a platform where personal data flows through registration, payment processing, and account management.

Secure Storage

We encrypt your password and payment credentials using industry-standard protocols, so even our own staff can't read them in plain text. Your transaction history and identity documents are stored on servers with restricted access, and we log every internal query to create an audit trail. This setup protects your data from both external attacks and insider misuse.

Cookie Control

We place session cookies to keep you logged in as you switch between Dragon Fishing and Football Studio, and analytics cookies to understand which game lobbies visitors open most. You can disable non-essential cookies in your browser settings; doing so won't stop you from playing, but it may reset your preferences each time you return. We explain every cookie type in our consent banner when you first visit.

Account Verification

When you request a withdrawal, we check your registered phone number and email against the payment method you're using. This step confirms you own the account and prevents someone else from redirecting your funds. Verification usually takes a few minutes, and we'll ask for an ID scan only if the payout exceeds a threshold set by financial regulations.

Data Retention

We keep your account details and transaction logs for as long as local financial rules require, typically several years after your last deposit or withdrawal. Once that period ends and your account has been inactive, we delete your personal information from our live systems. You can request earlier deletion by contacting support, though we may need to retain a minimal record for legal compliance.

Access Requests

You have the right to download a copy of the data we hold on you. Email our privacy team with your account number, and we'll send you a file listing your registration details, deposit history, withdrawal records, and any marketing preferences you've set. The export arrives within five business days and includes everything except internal risk-assessment notes, which we keep confidential for security reasons.

Correction & Deletion

If your email address or phone number changes, update it in your account settings or ask support to make the change for you. To close your account and request full deletion, send a signed request to our privacy inbox. We'll confirm your identity, zero out your balance or process any pending withdrawal, then remove your profile and contact details within 30 days.

Privacy Policy FAQ

These questions cover the privacy topics Malaysian visitors ask us about most. If your question isn't here, reach out through live chat or email and we'll walk you through the answer.

We collect your email address, phone number, date of birth, and the payment method you use for deposits. During withdrawal verification we may request a government ID scan to confirm your identity. We don't collect your browsing history outside our platform or share your data with advertisers.

Session cookies keep you logged in as you move between Valley of Gods and Oracle Roulette. Analytics cookies show us which pages take longest to load and which game categories visitors prefer. You can disable analytics cookies in your browser without losing access to the lobby or your account balance.

Yes. Email our privacy team with your registered email and account number, and we'll send you a file containing your profile details, transaction history, and marketing preferences. The export takes up to five business days and arrives as a CSV or PDF, depending on what you request.

We retain your transaction records for the period required by local financial regulations, usually several years. After that retention period ends and your account has been inactive, we delete your personal data from our active systems. You can request earlier deletion by contacting support, subject to legal record-keeping requirements.

We share the minimum necessary information with our payment processors to clear deposits through Touch 'n Go, GrabPay, Boost and FPX. Those processors handle the transaction and send us a confirmation; they don't store your full card number or password. We never sell your payment data to marketing companies or data brokers.

Log in, go to account settings, and enter your new contact details. We'll send a verification code to the new email or phone to confirm you own it. If you can't access your old email, contact support with your account number and a photo ID so we can update it manually.

When you request account closure, we process any pending withdrawal, then delete your login credentials and contact details within 30 days. We keep a minimal transaction record to comply with financial regulations, but your email, phone, and ID documents are removed from our systems so you won't receive further marketing or account notifications.

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